Contract Staffing-Employee Management-QSource Global Consulting

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Managing Employee Performance
QSource has a well defined performance appraisal process in place to record the contribution of employees on a quarterly basis. At the beginning of every quarter after mutual discussion, Key Result Areas are set for each employee. This helps the employee understand the organization's expectations and allows them to focus their energy towards these KRAs. At the close of the review quarter, Employee performance is reviewed through the following process:

Employee does a self review and shares the review data to Reporting lead
Lead reviews and provides the comments
Employee and Lead discuss face to face on past performance and expectations for forthcoming quarter
Along with performance review, development needs are identified and training is scheduled
Appraisals are done every 6 months and increments / promotions are given to deserving employees

Employee Profile
95 % of our deployable employees are either a BE / MCA or a Graduate with a computer science degree.
30 % of recruiters are MBAs (HR). The average experience employees is 3 years

Retention Programme

QSource provides an exciting environment for its employees. We treat employees as an Asset, motivating and guiding them to achieve their goals. The employee attrition is quite low compared to the other IT companies. Attrition is managed by way of setting the expectations at the time of recruitment and also by segmenting the issue / concerns data and providing focused solutions.

The following activities play a major role in reducing attrition.

QSource has a well established and proven recruitment program for hiring the most suitable candidates from reputed institutions
Policies and changes are communicated by the management to all employees from time to time to make the employees understand the company's vision and mission.
A well-defined Key Result Areas are set for each employee to focus and achieve their targets to move up in the ladder of the career path
Appraisals are done every 6 months and the respective group heads reviews employee's performance and increments are given to deserving employees
Monthly Training programs are conducted to improve the employee's technical and professional skills
Salary is par with the industry standards and a friendly tax structure make the compensation offered attractive
Open and friendly culture with all employees being treated equally
Job rotation to reduce the boredom and to make employees proficient in all the areas.
Monthly/Quarterly/Annual awards are given to the employees, who has performed exceedingly well in the assigned tasks
Clear and a well-defined work flow to all employees to solve the issues of the employees working across the globe
Employees are encouraged for higher studies, which would benefit the organization in a long run. Certification (MCSD, MCP etc) courses are being encouraged
Team meets and get-togethers are organized once in 3 months to motivate the employees and get to know each other better. This facilitate creation of a friendly environment and helps building team spirit
Employee counseling is done on periodic basis to solve the grievances of the employees.
Loyalty awards are given to employees

Staff Training

On an average an employee undergoes 40 hrs of training per year. Very often training is conducted in conjunction with the client. 2.13% of employment cost is spent on Staff Training

Type of training programs

Technical Training - 42%
Soft Skills Training - 28%
Operational Tools Training - 12%
Process Training - 18%

Contract Staffing

Direct Placement

Payroll Management

Train & Deploy

RPO

ITES

For further queries
e-mail us at
sales@qsourceglobal.com

Case Study

BPO Case Study

Payroll Case Study

RPO Case Study